Retail Sales
Transcript: 03, June 2019 Retail SALES Goal Goal Status of Account at Products Account Status Related Salespeople by Product Easier Lead Assignment/Tracking. Sales Pipeline Tracking Track communications bet Depts <-> RAM Depts: A/R, Compliance, Sales Mgmt Able to assign and track Tasks Upload Deposit Slips Financial Reports Per Account: Sales by Product Transaction Tallies O/S Balances Route Planning Have One point System of truth. Integrating silos into one system. Device/System independence Increase operational efficiencies. Implement Value added changes. Build Product Differentiation . Gain Competitive Advantage in Market Strategy Strategy Oracle Fin Oasis Unified ACORN Money Transfer Boss Rev Google Sheets, etc Systems Design Current Process Current Process Proposed System Proposed System Assign tasks to any active IDT employee in Salesforce Actionable details Track flow process and expedite as necessary Reduce clutter Faster response rate. Implement automated reminders Implement automated alerts Historical data for customer profiling Record customer requirements/pain points Tasks Tasks Assign Events by Manger to RAMs and others to any active IDT employee in Salesforce Time spent analysis with customers Plan daily and weekly activites efficiently Schedule meeting us current and potential customers Reduce calendar clutter Faster response rate. Implement automated reminders Implement automated alerts Historical meetings with customer. Events Events Post status updates and questions Share Your Work In Real-Time Privately Collaborate with team members Chatter can keep Team Connected Chatter Helps Me Get What it needs to Get Job Done Chatter Chatter Email templates for unified communication Customer Prioritization Identify Un-paid customers Identify low Activity Customers Taking Notes Call Logging Schedule Appointments List Building Create Follow-Up Tasks in Salesforce Automations Automatons Gmail integration Financial system integration (Zuora, HubSpot, others) SMS Calendar Signature Duplications > 5000+ Apps on Exchange Integration with External Apps from APp exchange Apps Action Plan Action Plan Intermediate System Power of ONE One View Business Growth Business Metrics Product wise KPIs Product Growth Potential Market Competitors Timeline Timeline 45 days 45* days and 60** for each system Goals to Complete (Using DW ) Goals to Complete (Using DW ) Dry run with RAMs with basic details sourced as Alpha Test to test 1. Dry run with RAMs with basic details sourced as Alpha Test ( One business office) 2. Depts & RAM Communication using Chatter. (Depts: A/R, Compliance, Managers, Sales Mgmt) 3. Able to assign and track Tasks 4. Upload Deposit Slips 5. Mgmt Reports & Dashboards UNIFIED SYSTEM -> SFDC MT*, BR*, G-Sheets*, Oasis**, Oracle Fin** *Above time lines are approx timeline( Will have more definite timelines, once a decision is made by business team) *Need Additional tech resources and process dependent teams time during/for implementation 1. Dry run with RAMs with full details sourced ( One business office) 2. Design complete Communication structure between Depts & RAM using Chatter. 3. Upload Deposit Slips and tagged to associated account and dept owner. 4. Mgmt Reports & Dashboards