Business Continuity
Transcript: Centre Director - Strategic Make contact with AEW and CBRE Senior Management. Establish the Meeting Point for the Management Recovery Team Chair the Management Recovery Team meeting and strategic implementation of the plan ensuring that all information gathering, decisions and responsibilities for tasks to be carried out are done promptly, effectively and in a positive manner. Liaise with the emergency services Strategic Command Liaise with the Marketing Manager to work with AEW , PR, general Media and ensure that no employee or other individuals make any statements to tenants, media, public etc. Attend Crisis Communication meeting Arrange for progress meeting with the Management Recovery Team and to update CBRE/AEW /Insurers at regular intervals. How will it effect you? During a major incident that invokes the BCP there is a need to constantly update and monitor Facebook, Twitter and the Festival Place website, this is keep the public calm, informed and monitor any escalating situations Using the IPad we are able to update all three of the above from a fall back location Command Structure Escalation Flow Chart Emergency Contact No’s (CBRE, AEW , Staff, Retailers, Contractors) Tasks & Responsibilities Appendices (Mapping,Media Statements,other Contacts) What is a Business Continuity Plan ? Task’s & Responsibilities Command Structure Command Structure Command Structure A business continuity plan makes life easier for employees and management when there is an unexpected disruption. It provides focus and guidance when there is an unplanned event that could rock the entire organization Media / Press Social Media Each member of the Management team has a specific responsibilities when implementing the BCP, for example; Festival Place regularly conducts table top exercises including Senior Managers and Duty Managers to insure we are all familiar with procedures and plans. (Cabinet Office) Festival Place also takes part in table top exercises involving Hampshire County Council, BDBC, Hants Constabulary and Hampshire fire & Rescue The command structure within the plan mimics that of the emergency services Incident Response Plan GOLD - Strategic Overall command of resources and is responsible for formulating the strategy for dealing with the incident, but delegates tactical decisions to his/her Tactical command. Strategic Command should be away from the scene. What is Contained in the Plan? Any Questions? The command structure within the plan mimics that of the emergency services Incident Response Plan (Strategic) Overall command of resources and is responsible for formulating the strategy for dealing with the incident, but delegates tactical decisions to his/her Tactical command. Strategic Command should be away from the scene. Exactly what has happened. Where to report and when. For those staying away: that doing so, in short term, is equally valuable. For those called in: what tasks they will be working on and what conditions they should expect, for instance, wear old clothes and to ensure that they have their ID cards with them. You will be asked whether anything will prevent you from doing what is asked of you, and, if so, what? Problems such as additional childcare Training A business continuity plan is a procedure document that guides an organisation to respond, recover, resume and restore to a pre-defined level of operation following a major disruption. Why Do we need a BCP ? SILVER - Tactical Tactical command will be at the scene of the incident, take charge and be responsible for making tactical decisions in order to achieve the strategic requirements set out by Strategic Command. FP Equivalents Task’s & Responsibilities BRONZE - Operational Operational Command will control and deploy the resources of their respective service/department in order to achieve the tactical requirements set out by Tactical. There is only one Strategic and Tactical though there can be unlimited Operational Remote Access Control Room Supervisor (Ops) Attend the meeting point for the Management Recovery Team. Set up secondary Control Room and communications if needed. Contact Business Communications to organise extra radio’s if needed. Prepare a Recovery Action Plan for responsible area. Liaise with local Police and pass on updates accordingly. Co-ordinate and record incident activities with the Control Room. Contact additional staff if required. Business Continuity Task’s & Responsibilities Command Structure No staff may make comments to the media other than the Senior Managers whom are Media trained, - Centre Director Strategic - Centre Director aided by CBRE and AEW. Tactical - Centre Manager Operational – All other department managers "Flexible" In the event that Senior Managers relocate to one of our fall back locations we can still gain access to the plans in order to co-ordinate operations, Internet, Ipads, USB
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